Privacy Policy | Austria Vienna Puja
Last Updated: 04.06.2026
1. Introduction
1.1 This Privacy Policy applies to the non-commercial spiritual website austriaviennapuja.com, operated from Pula, Republic of Croatia (referred to as “we”, “our”, or “us”).
1.2 The website is dedicated to providing cultural, Vedic, and spiritual information. It does not sell products or services, and it does not process payments or donations online.
1.3 We respect your privacy and outline our limited, strictly necessary data practices below, in full compliance with the EU General Data Protection Regulation (GDPR) and applicable Croatian data protection laws.
2. Non-Commercial and No-Payment Nature
2.1 The website does not offer paid services, subscriptions, or products, and it does not utilize any e-commerce or payment processing systems.
2.2 Any reference to “service” or “services” on the website refers solely to the English translation of the Sanskrit term “Seva” (voluntary devotional act) and does not indicate the sale of commercial services.
3. What Information We Collect
3.1 Digital Contact Data: We do not actively collect personal data for commercial, marketing, or profiling purposes. The only personal data we receive is the information you voluntarily provide when contacting us via email or contact forms (e.g., your name, email address, and the content of your message).
3.2 Offline Logistical Data: If you arrange for the real-world, physical presence of the Pandit for a Seva (as detailed in our Terms of Use and Disclaimer), we will collect the necessary logistical information required to coordinate travel, accommodation, and the procurement of materials (e.g., your physical address, phone number, and travel itinerary details).
3.3 Technical Server Data: Our hosting provider automatically records standard technical data in server logs for security purposes. This includes your IP address, browser type, operating system, date and time of access, and pages visited. These logs are not used for commercial profiling and are retained for a maximum of 30 days.
4. How We Use Your Information (Legal Basis)
We only process your personal data under the following lawful bases outlined by the GDPR:
4.1 Legitimate Interests & Consent: Voluntarily supplied digital contact data is used exclusively to read and respond to your spiritual inquiries.
4.2 Contractual/Logistical Necessity: Offline logistical data (addresses, phone numbers) is used strictly to facilitate the physical travel, accommodation, and material preparations required for the requested real-world Seva.
4.3 Legitimate Interests (Security): Technical server logs are used strictly for website security, troubleshooting, and defending against cyber threats.
4.4 We do not use your data for advertising, remarketing, behavioral profiling, or sale to third parties.
5. Cookies and Tracking Technologies
5.1 To respect user privacy and adhere to our non-commercial mission, this website relies only on strictly necessary cookies required for basic site functionality and security (e.g., session management and SSL certificates).
5.2 We do not use third-party analytics (such as Google Analytics), advertising networks, or retargeting cookies. Therefore, no personal data is transmitted to third-party data brokers.
5.3 For complete details on our cookie usage, please read our dedicated Cookie Policy.
6. Data Sharing and Third Parties
6.1 We will never sell, rent, or exchange your personal data with third parties.
6.2 Your data may be temporarily accessible to strict technical service providers (such as our web hosting or email server providers) who act as Data Processors on our behalf. These providers are bound by confidentiality and GDPR data-protection obligations.
6.3 We may disclose specific information if strictly required by applicable Croatian or EU law, or in response to valid, legally binding requests by public authorities.
7. Data Retention
7.1 Communications: Email inquiries and messages are kept only as long as necessary to respond to your request and maintain basic communication records, after which they are deleted.
7.2 Logistical Records: Data related to offline travel and Seva coordination is retained for general record-keeping and to resolve any logistical disputes, after which it is securely deleted.
7.3 Server Logs: Technical server logs are automatically overwritten or deleted by our hosting infrastructure after a maximum of 30 days.
8. Your Rights (GDPR)
8.1 Under the GDPR and Croatian data protection law, you have the right to request access, rectification, deletion, restriction of processing, and data portability regarding your personal data.
8.2 You also have the right to object to processing when it is based on legitimate interests.
8.3 To exercise these rights, please contact us at: . We will respond to your request within the legally mandated 30-day timeframe.
9. Data Controller and Supervisory Authority
9.1 The Data Controller for this website is the operator of austriaviennapuja.com, based in Pula, Republic of Croatia.
9.2 If you believe your data protection rights have been violated, you have the right to lodge a complaint with the competent supervisory authority:
Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka – AZOP)
Website: https://azop.hr/
10. Children’s Privacy
10.1 This website provides advanced spiritual and cultural information intended for adults. It is not targeted at, nor do we knowingly collect data from, children under 16 years of age.
10.2 If we discover that personal data from a child under 16 has been collected without verifiable parental consent, we will delete it immediately.
11. Changes to This Policy
11.1 We may update this Privacy Policy to reflect changes in our logistical practices or legal requirements.
11.2 The latest version will always be published on this page with an updated “Last Updated” date.
Contact: